Privacy Policy

At Electrical Solution Company Ltd, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our MEP engineering services, visit our website, or interact with us.

We collect the following types of information:

We use your information for the following purposes:

• Providing MEP engineering services and project management
• Communicating about projects, quotes, and service updates
• Processing payments and maintaining billing records
• Ensuring compliance with safety and regulatory standards
• Improving our services and customer experience
• Marketing our services (with your consent)
• Legal compliance and dispute resolution
• Emergency support and 24/7 technical assistance

We may share your information in the following circumstances:

• With project partners and subcontractors (under confidentiality agreements)
• With regulatory bodies for compliance and certification purposes
• With LEED™ and RwGBO for green building certifications
• With financial institutions for payment processing
• With legal authorities when required by law
• With professional engineering bodies (IER, RURA) for verification
• In case of business transfer or merger (with notice to you)
• With your explicit consent for specific purposes

We implement comprehensive security measures:

• Encrypted data transmission and secure storage systems
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure backup systems and disaster recovery procedures
• Confidentiality agreements with all staff and contractors
• Physical security measures for our offices and servers
• Regular software updates and security patches
• Incident response procedures for any security breaches

We retain your information as follows:

• Project data: 7 years after project completion (as per engineering standards)
• Financial records: 5 years (as required by Rwandan tax law)
• Communication records: 3 years from last interaction
• Website analytics: 2 years from collection
• Marketing data: Until you withdraw consent
• Legal documents: As required by applicable laws
• Technical drawings: Permanent archive (with client permission)
• Warranty records: Duration of warranty period plus 2 years

You have the following rights regarding your personal information:

• Right to access your personal data and copies of information we hold
• Right to correct inaccurate or incomplete information
• Right to delete your personal data (subject to legal requirements)
• Right to restrict processing of your information
• Right to data portability and transfer to another service provider
• Right to object to marketing communications
• Right to withdraw consent for data processing
• Right to file complaints with relevant data protection authorities

Our website uses cookies and similar technologies:

When we transfer data internationally:

• We ensure adequate protection through appropriate safeguards
• Cloud services are hosted in secure, compliant data centers
• Professional software tools may process data in other countries
• We maintain contracts ensuring data protection standards
• You will be informed of any significant international transfers
• Data is encrypted during transmission across borders

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

We may update this Privacy Policy periodically:

• Updates will be posted on our website with the revision date
• Significant changes will be communicated via email
• Continued use of our services constitutes acceptance of updates
• You can review the policy at any time on our website
• Archive of previous versions available upon request